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If a collaborator has locked a file on Box, you will not be able to update the file until it is unlocked. Copying a classified file to another location in Box is not allowed. We detected that the file you attempted to copy is classified file. Please restore the original folder in order to move the file back to the original location, or delete this file if it is not needed. In this case, the move back to the original location failed because the folder the file resides in no longer exists. When file moves fail, we attempt to move the file back to its original location.

File moves are not allowed for malicious files. We have detected that the file you attempted to move is a malicious file. Please close the file in order to move the file back to its original location. In this case, the move back to the original location failed because the file is still open. Copying a malicious file to another location in Box is not allowed. We detected that the file you attempted to copy is a malicious file. To view the file on Box.com, right-click on the file in Box Drive and select the option to View on Box.com. Malicious files cannot be downloaded, but you can view the file on Box.com. Once this file is unlocked, try your action again.ĭownload Failed: Malicious Content Detected

Unlock the file on Box and contact the collaborator who locked the file if necessary.

Iwork for mac free download download#

If a collaborator has locked a file on Box and prevented downloads, you will not be able to download the file until it is unlocked.

Iwork for mac free download Offline#

You can also log out of Box Drive to completely clear all cached files and logs, including your offline files and your preferences of which folders were available for offline use.

To clear up space, you can mark offline folders as online only. This includes offline downloads.Ĭlear up HD space and retry your problems items to complete the downloads. If you have attempted to download a file that exceeds your Hard Drive capacity, you will be unable to complete the file download. If you have marked a folder for offline access that you don't have download permissions in, make the folder online only again to clear the problem items.ĭownload Failed: Insufficient Free Disk Space You may also see this error if a download has failed for an unknown reason.Ĭheck your permissions on the item and reattempt the download. If you do not have permissions to download a file from Box, you will not be able to download the file in Box Drive. Request access from your admin and try again. Your enterprise administrator has restricted moving and copying files to these locations.

Iwork for mac free download code#

You can also search this article (using the Find tool in your browser) for the Title or Error Code (when applicable) of the notification you received: If an Error Code is included in the problem file notification, use that code to identify the error. If they do not, and you believe you have already resolved the issue, you can click Retry All to manually retry your actions.Ĭheck the list below for the problem file notification type you've received. They should disappear automatically once you have resolved the issue.

All problem file notifications will be listed here.

Click the Gear icon (lower right corner for Mac, top left corner for Windows) for more options, then click Error updating an item.

Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.

To find a list of any problem file notifications: The Box Drive application interface lists the file and provides a brief description of the issue. Box Drive provides user notifications if there are any issues saving your changes to Box.